Last updated: March 2026

1. Introduction

This Privacy Policy describes how Hôtel Castel collects, uses, retains, discloses and protects the personal information of its guests, website visitors, business partners, and employees, in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Act 25 – Quebec). Hôtel Castel places great importance on privacy protection and is committed to ensuring the confidentiality and security of the personal information entrusted to it.

2. Privacy Officer

In accordance with Act 25, the Hotel has designated a person responsible for the protection of personal information.

• Name: Hôtel Castel Inc. located at 901, rue principal, Granby (Québec), J2H 0Z6
• Email: info@hotelcastel.ca

3. Personal Information We Collect

We may collect the following personal information, depending on the services provided:

• First and last name
• Mailing address
• Email address
• Telephone number
• Reservation information (stay dates, preferences)
• Payment information (processed securely)
• Employment-related information (where applicable)
• Any other information voluntarily provided by the individual concerned

4. Methods of Collection

Personal information is collected through the following means:

• Reservation forms (online, by telephone, or in person)
• Email or telephone communications
• Contact forms
• Recruitment and human resources management activities
• Cookies and similar tracking technologies, where applicable

5. Purposes of Collection

Personal information is collected only for specific, explicit, and legitimate purposes, including:

• Managing reservations and guest stays
• Providing hotel services
• Delivering customer service
• Processing billing and payments
• Communicating with guests and customers
• RComplying with our legal obligations
• Improving our services and the overall guest experience
• Managing job applications and employee records

6. Consent

The Hotel obtains the consent of the individuals concerned before collecting, using, or disclosing their personal information, except where otherwise permitted or required by law. Consent may be withdrawn at any time, subject to legal or contractual obligations.

7. Disclosure of Personal Information

Personal information may be disclosed to third parties only when necessary, including:

• Service providers (e.g., reservation systems and payment processing providers)
• Technology partners
• Government authorities, when required by law

In all cases, Hôtel Castel ensures that such third parties maintain appropriate safeguards to protect the personal information entrusted to them.

8. Retention of Personal Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal obligations. Once this period has expired, the information is securely destroyed or anonymized.

9. Security Measures

The Hotel implements reasonable physical, administrative, and technological safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

10. Rights of Individuals

In accordance with Quebec’s Act 25, individuals have the right to:

• Access their personal information
• Request the correction of inaccurate, incomplete, or outdated information
• Withdraw their consent, subject to applicable legal or contractual obligations
• Submit a complaint regarding the handling of their personal information

Requests relating to these rights should be directed to the Privacy Officer responsible for the protection of personal information.

11. Cookies

The Hotel’s website may use cookies and similar technologies to enhance the user experience and analyze website usage. Users may configure their browser settings to refuse cookies; however, doing so may affect certain website functionalities.

12. Changes to this Privacy Policy

Hôtel Castel reserves the right to modify this Privacy Policy at any time to reflect changes in its practices, legal requirements, or operational needs. Any updates will be posted on the Hotel’s website and will become effective upon publication.

13. Contact

For any questions, requests, or complaints regarding this Policy or the handling of personal information, please contact:

• Name: Hôtel Castel Inc., located at 901 Principale Street, Granby, Quebec J2H 0Z6, Canada
• Email: info@hotelcastel.ca